Frequently Asked Questio

FAQ

What do you need help with?

  • Offers and Discounts
  • Orders and Payments
  • Shipping and Delivery
  • Exchanges and Returns
  • Backpack Repair or Rental
  • Ambassador Program

If you cannot find the information you need on this page, please read the [Terms and Conditions] or contact us at https://rrrj.shop.


Offers and Discounts

Do you offer any packages or discounts?
Please read the [Terms and Conditions] for more details, or contact us at https://rrrj.shop.


Orders and Payments

Do I need an account to make a purchase on your website?
No, you do not need an account to shop with us. For more information, please read the [Terms and Conditions] or contact us at https://rrrj.shop.

What payment methods do you accept?
We accept Visa, MasterCard, and PayPal for all purchases. Simply choose your preferred payment method and fill in the required information at checkout.

I encountered an issue when paying online. What could be the problem?
The issue could be due to one or more of the following reasons:

  • Your card may not be authorized for online purchases.
  • Your card balance may not cover the total cost.
  • The information entered may be incorrect.
  • Your card's spending limit may exceed the total purchase amount.
  • The checkout system may not be functioning properly and might need to be refreshed.

For more details, please read the [Terms and Conditions] or contact us at https://rrrj.shop.

Can I change my order?
If you would like to change your order, please contact our customer service as soon as possible at https://rrrj.shop. We will do our best to meet your request. However, once the order has been shipped, we cannot cancel or change it. Please remember that you still have 14 days after delivery to return the item.


Shipping and Delivery

How can I track my package?
Once your order has been shipped, you will receive an email notification. You will also receive a tracking number that can be used to monitor your package:

  • Through the carrier's tracking services
  • On our tracking page

For more details, please read the [Terms and Conditions] or contact us at https://rrrj.shop.

How long will it take for my order to arrive?
For European destinations, delivery times may vary from 3 to 7 business days, depending on the destination and the shipping method you choose. For countries outside of Europe, delivery times are typically between 7 and 14 business days, depending on the destination.

Please note that for destinations outside the EU, customs procedures may apply, which could affect the delivery times. Additional fees may also apply for non-EU orders.

For more information, please read the [Terms and Conditions] or contact us at https://rrrj.shop.

How much will shipping cost?
We offer free shipping for orders over £50 (or an equivalent amount in other currencies). For orders under £50, standard shipping is £8 for EU countries and £12 for countries outside the EU.

Please note that for orders shipped to the UK valued at £135, VAT will be applied. https://rrrj.shop will cover VAT for orders under £135. For higher-value orders, VAT will be the responsibility of the recipient. Additionally, customers who refuse to pay customs duties and taxes will be charged a processing fee, which will be deducted from the final refund. This fee is €45.

For more details, please read the [Terms and Conditions] or contact us at https://rrrj.shop.

Which countries do you ship to?
We ship orders worldwide.

For more details, please read the [Terms and Conditions] or contact us at https://rrrj.shop.

How can I change my shipping address?
Please contact us at https://rrrj.shop for assistance.


Exchanges and Returns

If for any reason you need to return or exchange an item purchased on https://rrrj.shop, please contact our customer service at https://rrrj.shop.

Please remember that all items returned or exchanged must be unused and in their original packaging. You have the right to return or exchange items within 14 days of the delivery date and receive a full refund, provided that the items are unused/undamaged and in their original packaging.

If you decide to return or exchange undamaged items, you will be responsible for the shipping costs. Once we receive your package, we will either exchange the item or issue a full refund based on your preference. However, you will not be reimbursed for the original shipping costs. We are not responsible for any items lost during the return process.

Refunds will be made using the payment method you chose during your original purchase. We will refund the purchase price and the original shipping costs, but return shipping costs will not be reimbursed. The refund will be processed within 14 calendar days after we receive the returned items.

For more information, please read the [Terms and Conditions] or contact us at https://rrrj.shop.


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